Lebara mobile might seem attractive, but they are a nightmare to deal with - especially if you're travelling from overseas into the UK. I bought a Lebara SIM because I had used Lebara in, and it was very easy. But, in the UK, it chewed up all my credit in just a few days. And then, when I tried to top-up my credit, I ran into the ridiculous problem of Lebara ONLY accepting UK credit cards. What kind of company that wants to attract travellers only accepts UK credit cards????? The stupidity of this defies belief. What was even more painful, is that when you try and recharge online they don't tell you this. You just keep on getting error messages without explanation. Lebara help page explaining how to Topup online in simple easy steps. Topup online and enjoy Lebara mobile UK's cheap call rates! Lebara Mobile UK offers cheap international calls, national & data plans. Order your free PAYG sim or Topup online today! How to order free Lebara SIM card from. Activate the SIM card. Create 'my Lebara. Lebara France mailed me a SIM card right away, but Lebara UK said they only. When I did call (and sat on hold for 10 mins), they finally explained that international credit cards aren't accepted. Extraordinarily stupid. (Even more stupid, when I used my international credit card just fine in Spain to recharge my Spanish Lebara Sim) The only solution they provide is to hunt-down an on-street seller of Lebara credit. This is doable, but it would be good if they simply advised on their website they don't accept international credit cards. Many UK phone networks only allow online topup to UK registered cards. Probably an anti-fraud measure. UK and Spanish financial laws are different. Finding a store that sells Lebara top-up is hardly difficult though. Any shop displaying the green Top-up symbol where you'd top-up any other network, Payzone, Paypoint, Post Office, Phones4U, Carphone Warehouse, Asda, Morrisons, Tesco, Sainsburys. It's not like it's some strange small company where you can only top up at 3 places in London and they're all in Hounslow. I'd definitely agree-DO NOT buy a Lebara sim. We got them at the airport and they seemed ok, really cheap calls to Australia and free messages to Lebara, as well as data for maps etc. However, once the data is expired there's no way to opt out and renew again or get a different pass. If you run out of data after 20 days, you are stuck for 10 days not being able to get a new pass, you can 'recharge' credit but not the data or pass, and you are stuck being charged an exorbitant amount for data (ours lasted 2 days with this option-10 pound down the drain). After calling customer service and spending about half an hour on the phone were told you can only have one active pass, and even if you opt out, you can't get a new one before 30 days (no where in terms and conditions does it say anything about that). Furious about the situation. Try t mobile or anyone else. I bought Lebara sim card, added Data Plus 500 Pass for 15 GBP. They declared: 'Mobile Data: Unlimited'. After 5 days they cancelled my Data Plus pass without prior notice and switched my sim card to pay-as-you-go tariff, 1 GBP for 0.2 Mb, after that all my Lebara balance was withdrawn in 10 minutes. I called them to find out what happened. They said that they applied their amendment: 'UNLIMITED data (subject to no naughty abuse of our offer terms and fair use policy)'. So, I downloaded 3 Gb of data and they considered that it is not 'fair'. Beware of this tricky company called Lebara. I totally agree. DO NOT buy a Lebara SIM. Their customer services are simply appalling to deal with. They actually made it impossible for me to switch my old mobile number over to them. Part way through the procedure, the call was cut off. When I called back, I had to repeat all the PUK and PAC codes (understandably) and answer how much credit I had. Since it was a new card I just had the £10 but they said as I got a security question wrong (how much credit) they would not deal with me. I later discovered that the original call had taken 10pence off my credit which I did not realise so gave the wrong answer. I have binned the SIM! • What about Power Converters and Adapters? • 'Staying in touch' while travelling? So many questions! • More Questions about Luggage • Packing Tips? • Mobile / cell phone questions? • Bring an unlocked phone or buy a Prepaid phone in USA / Canada? • Digital camera? Photo storage media? • Tips regarding internet use when traveling? • Take a lap-top or net-book? • What is a good tablet / e-reader to choose for travel? • What apps are good for tablets? • The Wish List; & Top Ten (10), or less, Gadgets and/or Gear? Roaming - Use Your Phone Abroad If you travel abroad you can still use your Lebara Mobile SIM card. All you have to do is log on to your MyLebara account and for roaming, we will then activate roaming on your number within a few minutes. Signing Up for Roaming: • To sign up for roaming you must have a CPR-number and a current Danish address. • You must be 18 years or older. • Lebara Mobile approves the roaming application after validation of your credit rating. We reserve the right to reject a roaming application due to your credit rating. • You must have a valid bank card (Dankort, Visa, Visa Electron, Mastercard). • Roaming will be charged regularly from your bank card, provided you have used your phone abroad. • Signing up for roaming costs 49 kr. Using Your Phone Abroad: • Lebara Mobile follows the roaming rates set by Telenor. • When you use your mobile phone abroad, you are using one of the local mobile operators with which Telenor has a roaming agreement. In any country where Telenor has more than one partner operator, you can choose which operator you want to use. When you are abroad, you will see the name of the foreign operator on the display of your phone. You can find out how to select operator manually in your phone’s user guide. • Please note: Telenor does not have roaming agreements with all operators in all countries. • To be able to use your phone abroad, particularly when travelling to a different continent, you must make sure that your mobile can use the frequency of network used in that country. If you have a smartphone you should not experience any issues but if your phone is a few years old or is a basic model you may wish to check this beforehand. If you travel outside Europe the minimum requirement should be a so-called ‘triband’ phone. Roaming Rates: • When using your phone abroad you must pay to make and receive calls. • When you receive calls abroad, you pay the international part of the conversation, i.e. From Denmark to the country that you are in. The person calling you pays normal rate for calling a Danish mobile. • It is free of charge to receive SMS but you must pay to send an SMS. • Mobile data is generally expensive to use abroad and you should not have an active data connection unless you need it. When you use Data in EU: You will have 2GB per month if you have 2GB left in you active package. Hereafter you will be charged per MB. To avoid a high data usage we will always send you an SMS when you have spent 450 kr. On data within 1 calendar month when travelling in the EU, and we will block any further data usage unless you request to have data enabled again. • You can see the current roaming rates.
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January 2018
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